Frequently Asked Questions
Everything you need to know about shopping Michael Kors Pre-Loved.
How do you verify the authenticity of pre-loved items?
Every Michael Kors Pre-Loved piece undergoes a rigorous multi-point inspection by our team of experts to ensure it meets our strict standards for authenticity and quality before being listed.
What condition can I expect the products to be in?
We categorize our items into different condition tiers: 'Excellent' (shows no signs of wear), 'Very Good' (minor signs of use), and 'Good' (visible wear but well-maintained). Detailed descriptions and photos are provided for every listing.
What is the return policy for pre-loved fashion?
To maintain the integrity of our circular marketplace, returns are accepted within 14 days of delivery provided the security tag remains attached and the item is in the same condition as received.
How long does shipping take for pre-loved orders?
Orders are typically processed within 2-3 business days. Depending on your location, standard shipping usually takes 5-7 business days. Expedited options are available at checkout.
Do pre-loved items come with original packaging or dust bags?
Original packaging, dust bags, and authenticity cards are included only if the previous owner provided them. Please check the 'Inclusions' section on the specific product page for details.
Can I use Michael Kors gift cards or loyalty points on pre-loved purchases?
Currently, Michael Kors Pre-Loved operates as a separate marketplace. While you can earn KORSVIP points on your purchase, gift cards and promotional codes from the main Michael Kors site cannot be applied to pre-loved orders.